Satisfaction guaranteed
We have a customer satisfaction policy and guarantee the quality of our products and services.
Guaranteed security
We operate a secure shopping policy to protect against fraud and abuse.
Money back guaranteed
We implement a return policy in case of dissatisfaction with the product in accordance with the law.
According to the law, you have the right to withdraw from a contract made online or over the phone without reason within 14 days of receiving the goods.
In order to exercise this right, you must notify us of your decision to withdraw from the contract within the above-mentioned period. The best way to do this is to contact us at info@lipodiet.eu or call us on +386 70 922 722. Alternatively, you can use the withdrawal form found here.
If you withdraw from the contract, we will refund the purchase price. In case of cancellation within 14 days of receiving the goods, you also have the right to a refund of the costs of the most convenient method of delivery.
In case of later withdrawal from the contract, we only return the purchase value. The stated amounts will be returned immediately, and no later than within 14 days of the withdrawal from the contract. However, in accordance with the law, we can wait with payment until you return the goods.
For the refund, we will use the same payment method that was used for the purchase, unless we mutually agree on another method of return.
Send us the goods immediately, no later than 14 days after withdrawing from the contract.
If, in connection with the concluded contract, the seller sent the buyer free additional goods (“gift”), this gift must also be returned. Through the above-mentioned contacts, we will provide you with all the necessary information for sending the goods.
Please note that you are legally responsible for any reduction in the value of the goods that occurs as a result of use other than familiarization with the nature, properties and functionality of the goods (eg if you use the product even after trying it on).
Please also note that you do not have the right to withdraw from the contract in cases where the goods have been manufactured according to your requirements or to order (eg packaging with engraving) or if you have taken the goods out of the packaging and cannot return them. for hygienic reasons (eg open cosmetics and other goods that come into direct contact with your skin).
Furthermore, the seller points out that it is no longer possible to deviate from the contract on the gift or ecological packaging service from the moment the goods are packed and thus the service is provided (the seller starts providing the gift or ecological packaging service immediately after sending the order, if the customer has chosen this service).
satisfaction policy
Satisfaction policy for us
It's not something the law forces us to do. Our motivation to ensure satisfaction and return comes from the desire to base our business on a fair and correct offer and a professional attitude towards customers.